1. Introduction

Web Roots Lda (hereinafter MOONWALLSTICKERS), in the scope of its commercial activity, needs to collect some personal data from its customers, however, it respects the right to privacy and does not collect any personal information without the prior consent of its customers.

On the other hand, the increasing interaction of our customers through our website also requires, in some cases, the collection of personal information from the user, or in other cases, to improve the performance of navigation on our website, the collection of data from your computer through small files commonly known as cookies.

MOONWALLSTICKERS’s Privacy & Cookies Policy serves for a clear understanding of how we collect, use, share and protect our customers’ personal data when they use our services or visit our website.

MOONWALLSTICKERS does not sell personal data of customers or users.

  1. Responsible for the Collection and Treatment of your Personal Data

Your data will be collected and processed by Web Roots Lda, legal person number 508 844 525, based in Rua Quinta do Bom Retiro, 9 – N4, 2820-690 Charneca Caparica. This is the company responsible for the processing of personal data within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter GDPR).

For questions related to the processing of your personal data, you can contact MOONWALLSTICKERS through the following means:

Telephone: 00351 212747452, available on working days, with office hours from Monday to Friday between 9:30 am and 12:30 pm and between 2:00 pm and 6:00 pm GMT.

Address: Rua Quinta do Bom Retiro, 9 – N4, 2820-690 Charneca Caparica

  1. Processing and Alteration

When making personal data available to MOONWALLSTICKERS, the customer acknowledges and consents that it be processed in accordance with this Privacy Policy and with the rules and principles contained in the respective terms and conditions of the services used. To this extent and with regard to the processing of personal data, the customer must read this Privacy Policy together with the General Terms and Conditions of Use.

We inform you that, whenever necessary, we will amend this Privacy Policy without the need for any prior authorization.

  1. What is Personal Data

It is any information, of any nature and regardless of the respective support, relating to a natural person, directly or indirectly, identified or identifiable (data subject).

  1. What Personal Data is Collected and Processed

The personal data collected by MOONWALLSTICKERS are limited to those strictly necessary for the purpose of the treatment, namely, name, address, taxpayer number, telephone number or e-mail, but other data necessary to provide products or services may be collected.

  1. When We Collect Personal Data and For What Purpose We Collect It

The personal data we collect from our customers is requested when making a purchase or ordering products or services in our store or on our website, when creating the customer area on the MOONWALLSTICKERS website, or when filling out a form in the request for information, budget or contact.

Some of the personal data is mandatory. MOONWALLSTICKERS will inform you of this obligation. The provision of incorrect or inaccurate data is the sole responsibility of the customer holding the data.

The collection and processing of personal data by MOONWALLSTICKERS has the following purposes (i) Customer management, (ii) Marketing or Telemarketing, (iii) Defining profiles, (iv) Video surveillance and (v) Recruitment, which we detail below:

i) Customer Management, since MOONWALLSTICKERS is dedicated to the sale of DIY, decoration and garden items, as well as the provision of accessory services, such as transportation and assembly, through physical stores and the online store, of items marketed by you, the processing of your data is necessary for the fulfillment of the purchase and sale contract or the provision of services to be entered into or for the performance of pre-contractual steps at the client’s request, such as quotations.

The personal data collected for this purpose will be kept for 2 years of inactivity.

ii) Marketing or Telemarketing, MOONWALLSTICKERS may process the personal data collected to send the respective holder information about products and services it sells. This processing of personal data will be carried out only with the express consent of the holder, provided in particular when filling out the form or when subscribing to our newsletter. If you consent, you will receive marketing communications via email. We may share the personal data collected with a third partys that manage social networks, such as Facebook, for the purpose of conducting marketing campaigns through social networks.

Consent for the processing of personal data for the purposes of direct marketing may be revoked at any time by its owner.

The personal data collected for this purpose will be kept for 2 years of inactivity.

iii) Defining profiles, MOONWALLSTICKERS defines profiles based on information related to purchases made in our physical store and / or in our online store, recording the products purchased, amounts paid, date and time, as well as the location acquisition. The information collected is analyzed to identify its consumption profile, allowing MOONWALLSTICKERS to better offer, plan its communication, sending personalized and appropriate information to the profile of each customer.

iv) Recruitment, MOONWALLSTICKERS during the personnel selection and recruitment process, collects and processes the personal data of the respective candidates. The personal data of any candidate will be kept for five years.

The personal data collected will also be treated to answer questions, suggestions or complaints submitted by the respective holder to MOONWALLSTICKERS.

  1. The Sharing or Transfer of Personal Data

The personal data collected by MOONWALLSTICKERS, may be hosted, shared and communicated to other brands of the business group to which MOONWALLSTICKERS belongs, called WEB ROOTS Lda. In situations where personal data are transferred or housed in other brands WEB ROOTS Lda, they will be entirely levels of confidentiality, security and protection are guaranteed.

MOONWALLSTICKERS may use subcontractors for all or part of the purposes identified above, as well as for the maintenance, accommodation and management of its IT systems and equipment, under the terms allowed by the legislation that regulates the processing of personal data, these entities being obliged to keep confidentiality and guarantee security regarding the personal data to which they have access for this purpose, and they should not use this data for any other purpose, or for their own benefit, nor link it with other data they have.

Personal data may also be made available to courts and other competent authorities, in strict compliance with the provisions of the law.

Personal data collected by MOONWALLSTICKERS will be processed within the European Union.

  1. The Period of Retention of Personal Data

MOONWALLSTICKERS keeps personal data for the storage periods identified above and only for the necessary period of time, or for the fulfillment of obligations to which it is legally subject. In any case, once the relationship with the holders of personal data has ended, they are no longer processed for commercial purposes.

  1. The Security and Confidentiality of Personal Data

MOONWALLSTICKERS strives to implement all necessary precautions to preserve the confidentiality and security of the personal data collected and processed, preventing them from being distorted, damaged, destroyed, or from unauthorized third parties having access to them.

Cutting-edge technical and organizational security measures have been developed, especially with regard to information systems. However, we do not control all the risks related to the use of the Internet, alerting right now to the existence of possible risks associated with its use and operation, and consequently the sharing of personal data through this route.

  1. The Rights of the Personal Data Holder

According to the legislation in force, the holder of personal data has the right to access and rectify his data, as well as the right to request its elimination, oppose its treatment and obtain its limitation or portability insofar as this is applicable. You can also object to your data being used for the purpose of creating your customer profile, in which case you no longer benefit from personalized offers or services.

The exercise of any of the rights legally conferred, by the respective owner, must be done by means of a letter (or email) signed by the owner and accompanied by a photocopy of an identity document with the signature of the owner who exercises his right.

The rights conferred can be exercised through direct contact with MOONWALLSTICKERS by:

  • Mail addressed to the Customer Service of Moonwallstickers / Web Roots Lda – Rua Quinta do Bom Retiro, 9 N4 – 2820-690 Charneca Caparica – Portugal
  • E-mail sent to

The holder of personal data must be aware that, in certain cases (for example, due to legal imperatives) your request may not be immediately satisfied. In any case, you will be informed of the measures taken in this regard, within a maximum period of one month from the moment the order is placed.

The title Personal data may also withdraw your consent at any time, when applicable, through the channels made available for this purpose by MOONWALLSTICKERS. However, the withdrawal of consent does not compromise the lawfulness of the treatment carried out based on the consent previously given or the further processing of the same data, based on another legal basis, as is the case of compliance with the contract or the legal obligation to which MOONWALLSTICKERS is subject. subject.

  1. The Right to File a Complaint

For any question regarding the collection and processing of data by MOONWALLSTICKERS, the respective holder can contact the customer service by email at You can also file a complaint with the National Data Protection Commission (CNPD), R. de São Bento 148, 1200-031 Lisboa – Portugal, about the way MOONWALLSTICKERS collects and processes personal data.

  1. The Use of Cookies

As already mentioned, MOONWALLSTICKERS, collects and processes the personal data necessary to make its website available and functioning, guaranteeing, however, adequate levels of security and protection of its users’ personal data. For this purpose, several physical, logical, technical and organizational security measures were adopted in order to protect personal data against its dissemination, loss, misuse, alteration, treatment or unauthorized access, as well as against any other form of illicit treatment. Notwithstanding the security measures adopted by MOONWALLSTICKERS, the user must keep access codes secret, not sharing them with third parties, and must also follow the recommended security practices, namely regarding the installation and updating of the necessary security applications, namely, antivirus.

MOONWALLSTICKERS uses cookies on its website, considering as such small text files with relevant information that the access device (computer, mobile phone / smartphone or tablet) loads, through the internet browser (browser), when a website is visited by the user.

The cookies used by MOONWALLSTICKERS improve the performance and browsing experience of its users, increasing, on the one hand, the speed and efficiency of response and, on the other hand, eliminating the need to repeatedly enter the same information. The placement of cookies not only helps the site to recognize the user’s device the next time he visits it, but it will also be essential for the functioning of the same. The cookies used on the website by MOONWALLSTICKERS, do not collect personal information that allows the user to be identified, only saving generic information, namely the form or location / country of access and the way the user uses the website, among others. Cookies only retain information related to the user’s preferences and the user can, at any time and through his internet browser (browser), decide to be notified about the receipt of cookies, as well as block the respective entry in his system. It is warned, however, that refusing to use cookies may result in the impossibility of accessing some areas of the MOONWALLSTICKERS website.

  1. Cookies used by MOONWALLSTICKERS

MOONWALLSTICKERS uses different types of cookies, as described below:

i) Essential cookies – some cookies are essential to access specific areas of the MOONWALLSTICKERS website, allowing navigation and use of its applications, as well as access to secure areas of the website, through login. Without these cookies, services that require it cannot be provided;

ii) Functionality cookies – Functionality cookies allow remembering the user’s preferences regarding navigation on the website, thus not needing to reconfigure and personalize it each time he visits it;

iii) Analytical cookies – These cookies are used to analyze how the user uses the website, allowing to highlight articles or services that may be of interest to you, and to monitor the performance of the website, knowing which pages are most popular, which method of link between pages that is most effective or to determine why some pages are receiving error messages. These cookies are used only for the purpose of statistical creation and analysis, without ever collecting personal information. Thus, MOONWALLSTICKERS can provide a high quality experience by personalizing your offer and quickly identifying and correcting any problems that arise.

There are also two types of cookies regarding validity:

(i) Permanent cookies – these are cookies that are stored on access devices (computer, mobile phone, smartphone or tablet), at the level of the internet browser (browser), and are used whenever the user visits the MOONWALLSTICKERS website again. In general, they are used to direct navigation according to the user’s interests, allowing MOONWALLSTICKERS to provide a more personalized service;

(ii) Session cookies – are temporary cookies, which are generated and are available until the session ends. The next time the user accesses his internet browser (browser) the cookies will no longer be stored. The information obtained allows you to manage sessions, identify problems and provide a better browsing experience.

The user can disable part or all of the cookies at any time. Each browser has its own configuration process for this configuration. This process can be found in the Help menu, which explains how to set your cookie preferences. Failure to accept cookies may prevent the use of some of the features on the MOONWALLSTICKERS website.

MOONWALLSTICKERS may also use cookies when opening newsletters / emails, for statistical purposes, and to let you know if they are open and to check clicks through links or advertisements within the newsletter. The user always has the possibility to disable the sending of newsletters / email through the specific option at the bottom of the newsletter.